Make small edit to DELL post.

content/blog/dell_is_horrible/index.md

@@ -260,7 +260,8 @@ paper which included my name and email address. I obliged, and quickly got a res
 
 {{< figure src="dm_3.png" caption="If it was me who was silent for 4 days, my request would've long been cancelled. " >}}
 
-Thanks, Kalpana. Try to remember that name; you will never hear it again, not in this post.
+Thanks, Kalpana. You will never hear this name again, not in this post.
+Only one or two messages from DELL support are ever from the same person.
 About a week later, I get the following beauty:
 
 {{< figure src="dm_4.png" caption="Excuse me? What's going on?" >}}